By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and will process a refund, if you had paid in advance.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

4. Returns

4.1 Return Due To Change Of Mind

WishGrabber will happily accept returns subject to our Return Policy

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(WishGrabber) will refund the value of the goods returned but will NOT refund the value of any shipping paid. will never refund cash. A voucher will be issued.

4.2 Warranty Returns

WishGrabber will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items and items must be in original packing, tags are attached etc

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive:

(a) a refund in store credit/voucher

(b) a replacement item sent to you (if stock is available)

5. Delivery Terms

5.1 Transit Time Domestically

In general, domestic shipments are in transit for 3-7 days

5.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This

varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

5.3 Dispatch Time

Orders are usually dispatched within 1 business day of payment of order Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

5.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5.5 P.O. Box Shipping

WishGrabber will not ship to P.O. box addresses.

5.6 Military Address Shipping

We are not able to ship to military addresses due to courier policies. Please provide a non-military address for shipping in this case. 

5.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

5.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us via Live chat on our Website.

6. Tracking Notifications

In Express Shipping customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

7. Parcels Damaged In Transit

If you find a parcel is damaged in-transit,  please contact customer support immediately.

8. Duties & Taxes

8.1 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and WishGrabber encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned back at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping + Other charges. Only store credit/wallet will be our mode of payment in this case.

9. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

10. Damaging

10.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

10.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

11. Customer service

For all customer service enquiries, please submit an enquiry, contact on Live Chat.

All the decisions made by are final.

12. Email Marketing

In our Privacy Policy, we want to give you the full explanation of what we do after The Information We Collect is provided by the customer. We frequently update this Policy periodically.

Visiting our website means you agreed to all the policies mentioned on our website. If you are not agreed then kindly do not visit our website.

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