Pre-orders are the orders placed through Wishgrabber’s Pre Launch campaign. By pre-ordering such products, you are able to get them at a discounted price and be the first ones to own the product.

Products labeled as Prime are in stock and ready to ship. Non-Prime items are made to order. To maintain top quality at an affordable price, we keep only our best-selling items in stock and focus primarily on made-to-order production. This approach allows us to reduce costs by minimizing storage expenses and also supports sustainability by reducing waste and overproduction.

You can always reach out to us through the Contact Us form or drop us an email. We would love to hear from you.

You can ask for normal order cancellation or change within 48 hours of placing the order. If the order is dispatched, you will have to accept it and then return it for a refund or exchange.

Please fill out this form.

We’re sorry for the inconvenience! Please contact our customer service team immediately via this form.

You can always reach out to us through the Contact Us form or drop us an email. We would love to hear from you.

You are only eligible for a refund if you fit the following criteria:

1. You have purchased a regular, in-store product.

2. The product is of a regular size (non-custom-made).

3. The product is returned in original condition and packaging within 30 days of delivery.

Personalized or other customized products may not be returned for refund or exchange under any circumstances.

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

We accept all major cards (Visa, MasterCard, American Express),PayPal, and other payment options like Apple Pay and Google Pay. We also offer buy now, pay later options through selected providers.

Yes, your payment is 100% secure. All transactions are processed through encrypted and trusted payment gateways to ensure your personal data is protected.

For ready-to-ship items, your payment is charged at the time of purchase. For bespoke/custom orders, a deposit or full payment may be required upfront depending on the agreement.

We occasionally run special promotions, exclusive offers, or discount codes. Be sure to sign up for our newsletter or follow us on social media to stay updated.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order in your account under “Order History.”

Shipping times vary based on locations, products and shipping method. Custom made products delivery typically takes [8-15 business days]. International shipping may take longer. Note: Saturday & Sunday not included in this time frame.

Yes, we offer Free Shipping on selected destinations. For more information check our checkout page. 

We ship through Express Deliveries including DHL, FedEx, and unfortunately, they do not accept APO, FPO or PO box addresses.

Bespoke or custom orders typically take between 2 to 4 weeks to complete and deliver, depending on the complexity of the design and material availability. We’ll keep you updated throughout the process to ensure your piece is crafted to perfection.

To place a bespoke order, simply fill out Bespoke Form available on our website.

Due to their personalized nature, bespoke/custom pieces are non-returnable and non-refundable. However, we’ll work closely with you to ensure your satisfaction before final approval.

Yes, we offer virtual or in-person consultations to help bring your vision to life. Reach out to schedule a session with our design team.

Yes, we provide a digital sketch or mock-up for approval before moving forward with the final piece ?

We totally understand your concerns about the sizing, design, and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues

Sizing
Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing errors.

Design & Quality
Solution: To give you a better visualization of how your final custom product will look like, we share a
digital illustration made by our creative team with the customer before proceeding with the order.

Also, before dispatching your order, we share pictures of your actual product with you. You can review the design, material, and stitching before we dispatch it. So this reason is potentially eliminated.